Privacy Policy


REDRETAIL (“we”, “us”, or “our”) is a retail digitization platform that aims to revolutionize the conventional retail store experience. Our goal is to offer transparency, synergy, and value-added services across the supply chain through our proprietary Hardware and Software Point of Sales (POS) devices.

Data Collection

To operate REDRETAIL and keep you informed about relevant services, we may utilize your personal information. When using our services, we may gather both personal information, such as your full name, phone number, email address, gender, age/birthdate, CNIC, shop address, ownership or rental details, and shop’s phone number (referred to as “Personal Information”), and demographic information, like your username, device information, browsing history, device location, and IP address (referred to as “Demographic Information”). The Demographic Information is further divided into private information, including transaction information and customer support interactions with REDRETAIL, and public information. Both types of information, Personal Information and Demographic Information, are referred to as “Personal Data”.

Data Collected During Use of Services

When you visit our website (, we may collect your device’s Internet Protocol (IP) address and use cookies (with your consent) to recognize your browser and retain certain information. This helps us understand why visitors may leave the site and find ways to enhance the user experience. You acknowledge and agree that the information collected by REDRETAIL is used to improve the security of our services and users.

When you fill out forms, such as the contact us form, and provide your contact information, your IP address is no longer anonymous, and we can identify you through the combination of your IP address and contact information.

Data Use

We use the data we collect for the following purposes:

  • To provide, maintain, and improve our platform and services
  • To process and fulfill your orders and transactions
  • To communicate with you about your account, orders, and services
  • To personalize your experience on our platform
  • To comply with legal obligations and prevent fraud

Data Sharing

We may share your data with the following third parties:

Service providers: We may share your data with service providers who assist us in providing and maintaining our platform and services.

Business partners: We may share your data with our business partners to offer value-added services and promotions.

Legal entities: We may share your data as required by law, such as in response to a subpoena or court order.

Data Storage and Security

We retain your data for as long as necessary to provide you with our services and comply with legal obligations. We strive to maintain the security of your Personal Data by taking all necessary precautions to prevent misuse, unauthorized access, loss, modification or disclosure. All data is stored in the back office of our application and is deleted once it is no longer needed.

Your REDRETAIL account is protected with a password, giving only you and authorized REDRETAIL employees access to your account information. Our staff will never ask you for your account information, including your password.

REDRETAIL takes great care to ensure the safety and security of your Personal Data. We have a dedicated team responsible for upholding this policy. However, no internet transmission can ever be 100% secure, so we cannot guarantee the security of any Personal Data you provide to us. By sharing your Personal Data with us, you accept the risk. For further information, please see our terms and conditions or contact our privacy team. REDRETAIL assumes no liability if any unauthorized person or third party obtains access to your Personal Data, to the extent allowed by law

Your Rights

You have the following rights in relation to your personal data:

  1. The right to access: You have the right to request a copy of your personal data that we hold.
  2. The right to rectification: You have the right to request that we correct any inaccuracies in your personal data.
  3. The right to erasure: You have the right to request that we delete your personal data.
  4. The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
  5. The right to data portability: You have the right to request a copy of your personal data in a structured, machine-readable format.

If you would like to exercise any of these rights, please contact us at 021-111-737-111.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our data collection, use, and sharing practices. We will notify you of any changes by posting the updated Privacy Policy on our platform.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected]

Date of Last Revision: February 7, 2023